Refund policy

Return, Exchange & Lifetime Quality Guarantee Policy

At Twisted Turquoise & Silver Co., we want you to love your jewelry and feel confident in your purchase. Please review our return, exchange, resizing, and Lifetime Quality Guarantee policies below.

•Returns & Exchanges

Items are eligible for return or exchange within 30 days of delivery.

To be eligible for a return or exchange, the item must be returned in its original condition and must not show signs of wear, use, damage, or improper care.

Rings that have been resized by Twisted Turquoise & Silver Co. as part of your original order are still eligible for return or exchange, provided they otherwise meet the conditions of this policy.

Final sale, custom, personalized, or otherwise specially altered items are not eligible for standard return or exchange unless otherwise stated or required by applicable law. Ring resizing performed by Twisted Turquoise & Silver Co. does not, by itself, make an item final sale.

•How to Request a Return

Return requests can be submitted directly through our website within 30 days of delivery.

Submitting a return request does not automatically guarantee approval. All return requests are reviewed to ensure the item meets the conditions of our return policy.

Once your return request has been approved, a prepaid return shipping label will be sent to the email address associated with your order.

•Return Shipping

For standard returns, customers are responsible for the cost of return shipping. For your convenience, we provide a prepaid return shipping label after your return request has been approved.

You do not need to purchase a separate return label. The cost of the prepaid return shipping label will be deducted from your refund once your return has been received, inspected, and approved.

Original shipping charges paid at the time of purchase are non-refundable.

If a return is necessary because of an error made by Twisted Turquoise & Silver Co. or an eligible damaged or defective item, we will cover the necessary return shipping costs.

•Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method within 3–7 business days.

The cost of the prepaid return shipping label will be deducted from your refund when applicable.

Original shipping charges are non-refundable.

Please keep in mind that your bank or payment provider may require additional processing time before the refund appears in your account.

•Exchanges

If you would like to exchange an eligible item, please contact us within 30 days of delivery.

For exchanges due to preference, sizing, or a change of mind, the customer is responsible for all shipping costs associated with returning the original item and shipping the replacement item.

If an exchange is necessary because Twisted Turquoise & Silver Co. sent an incorrect item or made an error with your order, we will cover the necessary shipping costs.

•Ring Resizing

We are happy to offer ring resizing whenever the construction and design of the piece safely allow it.

If you request an incorrect size and would like the ring resized again after receiving it, the customer is responsible for shipping costs to and from Twisted Turquoise & Silver Co.

If we made an error when completing a resizing request submitted with your original order, we will correct the sizing and cover the necessary shipping costs.

Please note that not every ring can safely be resized to every size. The amount a ring can be adjusted depends on its construction, design, stones, and other characteristics.

Having a ring resized by Twisted Turquoise & Silver Co. does not make the ring ineligible for return or exchange, provided it otherwise meets the requirements of this policy.

•Damaged or Defective Upon Arrival

Every order is carefully inspected before shipment. If your jewelry arrives damaged or defective, please contact us within 5–7 business days of delivery so we can make it right.

If the issue is confirmed to be a defect or damage that occurred prior to delivery, we will arrange an appropriate repair, replacement, or refund at no cost to you, including necessary shipping costs.

•Lifetime Quality Guarantee

At Twisted Turquoise & Silver Co., we stand behind the quality of every piece we sell. Our jewelry is guaranteed for life against defects in materials or craftsmanship.

If your jewelry experiences an issue that you believe is the result of a defect in materials or craftsmanship, please contact us so we can assess the piece. If we determine that the issue is covered by our Lifetime Quality Guarantee, we will repair or replace the piece at no cost to you, including necessary shipping costs.

Our Lifetime Quality Guarantee does not cover normal wear and tear, accidental damage, loss, improper care, misuse, or damage caused by rough handling.

However, whenever reasonably possible, we are happy to offer complimentary repairs for normal wear and tear or accidental damage. In these situations, while there is no charge for the repair itself, the customer is responsible for shipping costs to and from Twisted Turquoise & Silver Co.

Some damage may not be repairable depending on the condition, construction, availability of materials, or nature of the piece. All warranty and repair requests are evaluated individually.

•Natural Stones & Handmade Jewelry

Many of our pieces feature natural stones and are handcrafted. Natural stones are unique and may contain variations in color, matrix, texture, shape, inclusions, pits, natural fissures, or other naturally occurring characteristics. These variations are part of the beauty and individuality of natural stones and are not considered defects.

Naturally occurring characteristics should not be confused with actual damage to the stone. A stone that is cracked, broken, or otherwise structurally damaged may be considered defective and will be assessed under our Lifetime Quality Guarantee.

Because many of our pieces are handmade, slight variations and characteristics resulting from the handcrafted process may also occur. These characteristics are part of the unique nature of handmade jewelry and do not constitute defects in materials or craftsmanship.

•Third-Party Alterations & Repairs

Jewelry that has been resized, repaired, altered, or otherwise modified by someone other than Twisted Turquoise & Silver Co. may no longer qualify for coverage under our Lifetime Quality Guarantee if the third-party work caused or contributed to the damage or prevents us from safely repairing the piece.

If you are considering having your jewelry repaired or altered by another jeweler, we recommend contacting us beforehand, as outside work may affect warranty coverage depending on the circumstances.

This does not apply to resizing, repairs, or alterations performed or arranged by Twisted Turquoise & Silver Co.

• Exceptions

Final sale, custom, personalized, or specially altered items are not eligible for standard returns or exchanges unless otherwise stated.

Ring resizing performed by Twisted Turquoise & Silver Co. is an exception to this rule and does not make an otherwise eligible item final sale.

Items that have been worn, damaged, or improperly cared for are not eligible for a standard return or exchange. However, they may still qualify for repair under the terms of our Lifetime Quality Guarantee or complimentary repair policy.

•Policy Changes

Twisted Turquoise & Silver Co. reserves the right to update or modify this policy at any time, subject to applicable law.

•Contact Us

If you have questions about a return, exchange, resizing, repair, or warranty request, please contact us at twistedturquoisesilverco@gmail.com.

Thank you for shopping with Twisted Turquoise & Silver Co. and for supporting Native-made and handcrafted jewelry!